When we think about change management we like to think about working on the corporate culture, improving team work, supporting a collaborative approach. But our biggest change effort is often related to changing, aligning and standardizing business processes.
Actively using business processes to manage your change initiative is critical to give your effort a clear structure:
- Analyze the as-is to understand the development need and the business gaps
- Define the to-be to clarify roles, responsibilities as well as required approach in the new organization
- Specify role-based processes at activity-level to train your employees on the new way of working
Different tools are available that can help you support the procedural aspects of change: as-is analysis, process change impact assessment, role specification, activity-based training, etc. These will help you align your stakeholders and better prepare your employees for the required change.